It is often difficult to understand exactly how a large automated business process works, especially if it begins to experience delays and errors. After all, its execution is hidden from view inside various business applications and sections of the IT infrastructure, and standard tools that allow you to “peep” how a business process works simply do not exist. Of course, there are SAP, Celonis and similar tools, but they are expensive and overfuctioned. In a large organization, business processes may pass through dozens of different applications and hundreds of IT infrastructure objects. Once drawn and implemented by a consultant, a real business process may differ significantly from its original prototype or reference. After all, the IT structure of the organization is developing, new tasks, applications, servers, network sections appear, and the organizational structure is changing. All this can have an impact on the stability of the business process and, ultimately, on the stability of the organization as a whole.

A digital twin of a business process serves to cover and visualize its functioning. All deviations from the original prototype: execution delays, errors, cycles, abnormal completions become visible to the operator and serve as the basis for subsequent optimization of the business process.